Refund policy

Refund and Return Policy

Last updated: 25 August 2026

This policy covers returns, refunds, and what to do if something arrives damaged. If anything here is unclear, email us at shop@tapouts.com and a person will answer.

Cancelling an order

You have 60 minutes after placing an order to cancel it. Email us at shop@tapouts.com with your order number and we will cancel the order and refund your payment.

After 60 minutes your order goes into processing and we are no longer able to cancel it.

Returns

We do not accept returns.

Slime is a sensory product. It is handled directly, squeezed and stretched, and every tub is scented with real essential oils. Once a tub has left us and been opened, we have no way of knowing how it has been stored or handled, and no safe way to pass it on to another family. Anything sent back to us could not be resold.

This applies to everything we sell, including sale items.

It does not affect your rights if an item arrives damaged, faulty or incorrect, and it does not affect your rights under the European Union cooling off period set out further down this page.

Damaged, faulty or incorrect items

Please open your order and check it as soon as it arrives.

If an item is damaged or faulty, if something is missing, or if you received the wrong item, email us at shop@tapouts.com within 30 days of receiving your order. Please include:

- Your order number
- A photo of the problem

We will review your claim and get back to you with how we can resolve it. We may ask for further information or photos.

If your parcel is lost in transit, or was sent to a wrong or incomplete address, email us at the same address and we will look into it with you.

Exchanges

We do not offer exchanges, for the same reason we do not accept returns. Once a tub has been opened we cannot take it back and send a different one out in its place.

If your order arrived damaged, faulty or incorrect, contact us at shop@tapouts.com and we will review it as described above. If you would simply like to try a different scent, please place a new order.

European Union 14 day cooling off period

If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason and without giving a justification.

To qualify, your item must be in the same condition that you received it, unused, with any seals intact and in its original packaging. You will also need the receipt or proof of purchase.

To cancel or return an order under this right, email us at shop@tapouts.com within 14 days of delivery. We will send you return instructions and a return address. Please do not send anything back before contacting us, as items that reach us without a return being arranged first cannot be accepted.

Once we have received and inspected the item, we will refund the price you paid together with the standard delivery charge for your original order. Return shipping is at your own cost.

Refunds

We will notify you once we have reviewed your claim, or received and inspected a returned item, and let you know whether the refund was approved.

If it is approved, you will be refunded automatically on your original payment method within 10 business days. Please remember that it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at shop@tapouts.com.